PRIVACY POLICY

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1. Owner and Data Controller

Ruby Brown VA (“we”, “us”, or “our”) operates this website at https://www.rubybrownva.com (“the Site”).

Contact Email: rubybrownholistic@gmail.com
Data Protection Officer: Ruby Brown

We are dedicated to protecting your personal data and privacy.

2. Information We Collect

• Contact & Identity Data: Name, email address, phone number, business details

• Technical Data: IP address, browser and device information, pages visited, time spent

• Social Media Data: Identifiers from social interactions via LinkedIn, Facebook, Instagram

• Consent & Communications: Preference data for newsletter subscriptions, messaging

3. How We Use Your Information

We process personal data to:

• Deliver services and support

• Send updates or offers by email (only if you’ve opted in)

• Respond to inquiries and manage communications

• Handle contracts, invoicing, and client onboarding

• Analyse website performance and improve user experience

• Maintain security and regulatory compliance

Our lawful bases for processing include your consent and the necessity to deliver a service.

4. Cookies and Tracking

We use:

• Essential Cookies to support site navigation and login sessions

• Analytics Cookies (e.g. Google Analytics) to understand how users interact with our Site

• Social Media Cookies/Pixels to enable sharing and measure engagement via platforms like Facebook, Instagram, and LinkedIn

You can manage cookie preferences via browser settings or cookie banners. For more details, refer to our Cookie Policy.

5. Sharing Your Data

We do not sell or rent your personal data.

We may share your information with:

• Hosting platforms (e.g. Wix)

• Email marketing services (e.g. Wix Automations, Mailchimp)

• Payment processors (e.g. Stripe, PayPal)

• Contracted professionals (e.g. VA team members), when necessary for service delivery

All third-party providers we engage are bound by confidentiality and data protection agreements.

6. Data Retention

We retain your personal data for:

• The duration necessary to fulfill service obligations

• Legal or regulatory periods (e.g. tax records)

• A reasonable period following final service delivery, unless you request earlier deletion

If you choose to withdraw consent or request erasure, we will act within statutory timelines.

7. Your Rights under UK/EU GDPR

You have the right to:

• Access, correct, or update your personal data

• Withdraw consent or object to processing

• Request deletion of your data

• Request data portability

• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

Submit any requests to rubybrownholistic@gmail.com, and we’ll respond within one month.

8. Security Measures

We protect your data by:

• Using SSL encryption on our website

• Restricting access to personal data to authorised personnel only

• Implementing password protection and regular system checks

While we strive for secure handling, note that no online data transmission can be entirely risk-free.

9. Children’s Privacy

Our Site and services are intended for individuals aged 18 or older. We do not knowingly collect personal information from minors. If we become aware of any such data, we will delete it immediately.

10. International Data Transfers

Some service providers we use may store data outside the UK or EU. We ensure all are compliant with GDPR standards and provide adequate safeguards.

11. Changes to This Policy

We may update this policy from time to time. The most current version appears on this page with “Last Updated” prominently shown. Continued use of our Site implies acceptance of any changes.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your data rights, contact:

Ruby Brown VA
📧 rubybrownholistic@gmail.com
🌐 https://www.rubybrownva.com